Terms and Conditions, Return and Refund Policy
Product Information:
Our listings feature high-quality products, including gear pumps, spare parts, fuel and oil tanks, DIY kits, aluminum profiles, cladding, windows, doors, and more. Images in listings are for reference purposes and may not always match the exact specifications. Please refer to the detailed product descriptions. For questions about specifications, compatibility, or additional concerns, contact us before placing an order.
Shipping:
Processing Time: Orders are processed within 1-3 business days after payment clearance.
Shipping Options: Expedited shipping is available upon request.
Shipping Coverage: Free or flat-rate shipping applies only to the Continental EU. Additional shipping charges apply for deliveries to the USA, UK, MEA, or regions outside the EU Trade Zone.
International Shipping: Buyers outside the EU are responsible for customs duties, taxes, and import fees. We accurately declare item descriptions and values on customs documentation.
Delivery Time: Shipping times vary depending on location and carrier. Please allow additional time for international shipments due to customs processing.
Returns & Refunds:
Eligibility: Returns are accepted only for defective products or warranty-covered issues.
Return Authorization: All returns require prior approval. Please contact us within 14 days of receipt to initiate a return request.
Condition: Returned items must be unused, in original condition, with all packaging and accessories included.
Restocking Fee: A 25% restocking fee may apply.
Return Shipping: The buyer is responsible for return shipping costs, unless the return is due to an error on our part. Items must be insured for shipping.
Refund Processing: Refunds are issued only after the returned item has been received and inspected.
Warranty:
Coverage: Most products come with a 1-year limited warranty covering manufacturing defects only.
Exclusions: Warranty does not cover damage due to misuse, improper installation, accidents, modifications, or normal wear and tear.
Claims: If a defect arises, If your order arrives damaged, please contact us with detailed information, and a description of the issue:
To file an insurance claim, we require:
- Clear photos of the damaged item
- Photos of the original packaging
- A photo of the shipping label
Without these details, we may not be able to issue a refund or replacement.
Payment:
Payment is required within 4 days of purchase. Immediate payment is mandatory for "Buy It Now" listings. We accept PayPal, bank transfers, and checks (prior arrangement required). Orders paid via check or bank transfer may take additional time to process.
International Orders:
All international buyers must confirm shipping costs before payment. Customs documentation will reflect the accurate item description and price. International buyers should allow extra time for delivery due to customs clearance.
General Notes:
All new products are manufacturer-tested for quality. For specific needs or items not listed, please contact us—we may have additional inventory not yet online. By purchasing, you agree to these terms and conditions.
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